Your website, your content
What you own, and what happens if you leave
This page explains our terms and conditions in plain English: what is always yours, what Moon licenses to you while your plan is active, and how to leave. It does not change the terms. If this page and the terms ever differ, the terms are what count.
What is always yours
Moon sends you a copy of your content whenever you ask, including after you cancel (terms, section 10).
Your words
The text you write or give us for your website stays yours.
Your photos and logo
Photos, your logo and any other material you supply stay yours.
Your business details
Your business name, address, phone number, opening hours, services and prices are details you give us, so they are your content too.
Your own domain name
A domain name you already own stays yours. You connect it to your Moon website from Moon HQ, on every plan.
What Moon licenses to you while your plan is active
The website's design and layout, the templates and themes behind it, the Moon HQ software and the platform stay Moon's. While your plan is active you have a licence to use them, together with the content and assets Moon provides as part of your plan (terms, section 10).
If you cancel, that licence ends when your plan ends. Moon then stops hosting the website, so it can go offline or be removed (terms, section 12).
A domain name bought through Moon is yours to use while your plan runs. You can ask for it to be transferred to you at any time, including when you cancel, once there are no unpaid invoices for the domain or your plan (terms, section 11).
If you paid separately for a one-off custom build, full ownership of its files passes to you once that build's fee is paid in full and no invoices are unpaid (terms, section 10).
How to leave
Tell us in writing
Email [email protected], or send any other written message. You do not need to give a reason, and there is no notice period.
Your paid month runs to its end
Your plan stays active to the end of the month (or prepaid period) you have already paid for. Nothing more is charged after that.
No exit fee
There is no exit fee and no remaining balance to pay. Only one-off work you ordered separately, and invoices already due before you cancelled, are still payable.
Taking your content and domain with you
Before or after you cancel, email [email protected] for a copy of your content (your words, photos, logo and other material you supplied), and Moon sends it to you.
For a domain name bought through Moon, ask for it to be transferred to you. It is done once nothing is owed for the domain or your plan. A domain you already own was always yours: point it at your new website wherever you bought it.
The website's design and the Moon HQ software are not part of this: they are Moon's, and licensed to you only while your plan is active.
Straight answers
- Do I own my website on Moon Websites?
- You own your content: your words, photos, logo and business details. The website's design, the templates and the Moon HQ software are Moon's, and you have a licence to use them while your plan is active. If you cancel, the licence ends when your plan ends. The full terms are at https://moonwebsites.co.uk/terms (sections 10 and 11).
- What happens to my website if I cancel?
- It stays live to the end of the month you have paid for. Then the licence ends and Moon stops hosting it, so it can go offline or be removed. Your content stays yours, and Moon sends you a copy on request, including after you cancel.
- Can I take my content with me?
- Yes. Email [email protected] at any time, including after you cancel, and Moon sends you a copy of your content: the words, photos, logo and other material you gave us.
- Can I keep my domain name?
- A domain name you already own stays yours: you connect it to your Moon website from Moon HQ, on every plan. A domain bought through Moon can be transferred to you at any time, including when you cancel, once there are no unpaid invoices for the domain or your plan.
- How do I cancel, and is there an exit fee?
- Email [email protected] or send any other written message. You do not need to give a reason and there is no notice period. Your plan runs to the end of the month you have paid for, then stops, and nothing more is charged. There is no exit fee.
Try it free first
We build a free demo of your own website first, so you see it before you pay. Building and previewing a website is free, with no card needed.