Our terms in plain words

The short version

• Monthly, cancel any time

  No minimum term and no exit fee. Cancel in Moon HQ or by email, and your plan runs to the end of the month you paid for, then stops.

• No set-up fee

  Building your website and looking around Moon HQ is free, with no card needed. Nothing is charged until you choose a plan.

• Unlimited, free changes

  Change your website yourself from Moon HQ as often as you like. There is no limit on changes and no charge for them.

• Every feature on every plan

  Every plan includes every feature. The higher plans give more AI credits, smarter Moon Intelligence and more scheduled posts.

• No surprise charges

  Extras you choose show their full price before you pay, and there is never a fee for a failed or late payment.

• Yours to keep

  Your words, photos, logo, business details and customer list stay yours. You can download your customer list from Moon HQ at any time.

• The full terms and conditions

Paying

Plans are paid monthly in advance by card, through Stripe. Moving to another plan adjusts the charge for the part of the month that is left, so you never pay for two plans at once. Prices depend on where your business is. If your billing address or card is in a different country from the price you chose, your plan moves to that country's price. If the price of your running plan ever changes, Moon tells you at least 30 days before (terms, section 4).

Each plan includes a monthly AI allowance, which resets on the 1st of each month. Extra AI credits cost what the AI really costs plus 5%, with the card fee added, and credits you buy never expire (terms, section 6).

If a payment fails, Stripe tries the card again and the plan keeps working in the meantime. Moon never charges a fee for a failed or late payment (terms, section 6).

When a business takes card payments through Moon HQ, Moon's fee is 1% of each payment, and Stripe's own card fee is separate (terms, section 6).

• Payments and fees, in the terms (section 6)

Refunds

Because you can cancel at any time and the plan runs to the end of the month you paid for, Moon does not normally refund part of a month. Moon refunds any payment taken by mistake, a domain name it could not register (in full), any service paid for but not provided, and whenever the law says it must. A consumer can cancel within 14 days of buying (terms, section 16).

• Refunds, in the terms (section 16)

Leaving

Cancel in Moon HQ, by email or with any other written message, with no reason and no notice period. The plan runs to the end of the month you paid for, and there is no exit fee. Your Moon HQ sign-in stays, so you can still download your customer list (terms, sections 5 and 11).

• What you own, and what happens if you leave

What Moon cannot promise

Nobody can honestly promise a place on Google, and Moon does not. Moon works to keep everything running all the time, but cannot promise it is never interrupted. AI can make mistakes. The chat box on your website answers your visitors by itself, and you can switch it off in Moon HQ (Moon AI, then Moon AI answers for me). Everything else Moon Super Intelligence (Moon SI) writes is a draft for you to check: nothing is changed or sent until you confirm, unless you switch on an automatic feature such as auto-replies or scheduled posts (terms, sections 11, 13 and 14).

Moon's total liability in any 12 months is limited to the total you paid in those 12 months, or £100 if that is more. The terms never limit liability for death or personal injury caused by negligence, or for fraud (terms, section 18).

When the terms change

Moon tells you by email or in Moon HQ at least 30 days before a change that affects what you pay, what your plan includes or your rights, and you can cancel before it applies, with nothing more to pay (terms, section 19). The terms are governed by the law of England and Wales (terms, section 23).

Try it free first

We build a free demo of your own website first, so you see it before you pay. Building and previewing a website is free, with no card needed.